In case it's who I think it is, and others are experiencing similar difficulties, I'm sure that Andrew P. Marston of Marshfield, MA, would be delighted to receive callers in person to discuss the issue. After all, it would only be polite, and I'm certain he's made many friends in his decades on the Internet. Since Andrew is a noted cyber-security expert, and innocent to boot, no doubt he might earn commissions on the task!
No, yamamanama, no need to thank me. Just helping you build your business contact list, like a good friend.